Last Updated: [Insert Date]
At Shoplaza.xyz, customer satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.
1. Eligibility for Refunds
- Items must be returned within [X days – e.g., 7/14/30 days] of delivery.
- The item must be unused, in original condition, and in the original packaging.
- Certain items (such as personal care, cosmetics, customized products, or sale items) may not be eligible for returns/refunds.
2. Return Process
- To initiate a return, please contact us at [your support email/phone] with your order number and reason for return.
- Once approved, we will provide instructions for shipping the item back.
- Customers are responsible for return shipping costs unless the product is defective or damaged.
3. Refund Process
- Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed within [5–10 business days] to your original payment method.
- Shipping charges are non-refundable.
4. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank or payment account.
- Then contact your payment provider, as it may take time for the refund to reflect.
- If you’ve done this and still haven’t received your refund, please contact us at [your support email].
5. Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange a product, contact us within [X days] of receiving your order.
6. Contact Us
For any refund or return-related queries, reach out to us:
📧 Email: [your email here]
📞 Phone: [your number here]